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A Note about my Handcrafted Items:
Delivery & Shipping for Your Gift:
Methods of Payment:
Gift Wrap:
Wholesale Inquiries:
Custom & Special Orders:
What is the difference between types of metals?
How will I know that my order was accepted?
Can jewelry be made longer?
How should I care for my jewelry?
I bought a necklace from N.e.Z and it broke. Can I send it back for repair?
I would like to purchase a gift for my sister. Can I have you send the gift directly to her with a gift receipt?


A Note about my Handcrafted Items:
Each of the items on the this web site is handcrafted by me. This means that each item is unique, and may have slight variations from piece to piece. Please accept this as one of the beautiful features of owning a special piece from N.e.Z. Also, many of my items are one-of-a-kind or very limited in quantity, and I make no guarantees of availability. I have made every effort to display accurate colors in the photographs on this web site, however, due to numerous variations in the settings of your monitor, I can not guarantee that the colors that you view on your screen are the exact colors of the items.

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Delivery & Shipping for Your Gift:
All orders of $100 or more are shipped courtesy of Nezbyagnez.com within Singapore via Singapore Post registered mail! Each and every item at N.e.Z is hand-crafted. To allow for the preparation of your special piece, please note that orders received prior to 5PM Monday through Friday will generally be shipped within two to three business days. Some items may require a longer lead time (such as custom jewelry), and generally these items are noted on the web site. Please also allow 5 to 7 business days (excluding holidays) for the delivery of your package via Singapore Post Delivery. For orders below SG$100, Postage is to be paid by buyer and the rates are as follows from Singapore Post: Postage in Singapore is $1 for small packages & $3 for larger packs. If Registered mail is not requested, N.e.Z holds no responsibility for lost items once posted. For international postage cost, please email me .In your email, please state the product name, and your mailing address. Once the transfer is made, please include your reference number. Delivery of items will be made 1 week after successful transaction.

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Methods of Payment:
As I've yet to set up a shopping cart facility, I can only accept bank transfers or personal cheques made out to Agnes Tanuwidjaja.

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Gift Wrap:
Each item you purchase at N.e.Z is beautifully gift-wrapped, perfect for sending as a gift, or treating yourself to something special.

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Wholesale Inquiries:
Are you interested in carrying N.e.Z pieces in your shop or boutique? Please contact me for quantity pricing and details. Please include the following information: your name, your boutique name, address, phone number, items of interest at N.e.Z, and other lines that you carry.

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Custom & Special Orders:
If there is a style at N.e.Z that you would like to order for a wedding party or other special occassion, please contact us for design customization and quantity pricing.

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What is the difference between types of metals?
STERLING SILVER Sterling silver is the standard of quality for jewelry containing 92.5% silver and 7.5% copper. 14K GOLD FILLED Is made by fusing a layer of solid 14k karat gold to a supporting metal alloy (usually sterling silver). The bond produced is a permanent one and will not rub off with wear. The karat gold content must be 1/20th of the total metal weight. We use mainly 14k gold filled chains and findings to create beautiful, yet durable and affordable jewelry. 14K GOLD Pure (100%) gold is too soft, and is usually mixed with other metal alloys (silver, copper, nickel and zinc) to make it stronger and more durable for jewelry. 14k gold consists of 58.3% pure gold. 18K GOLD Pure (100%) gold is too soft, and is usually mixed with other metal alloys (silver, copper, nickel and zinc) to make it stronger and more durable for jewelry. 18K gold contains 18 parts gold and 6 parts of another metal(s), making it 75% gold. 18k gold casts a warm, rich yellow glow. 24K GOLD 24k gold is pure gold. 24K GOLD VERMEIL Produced by electroplating 24k (pure) gold on sterling silver. By nature, 24k gold is very soft so please treat your 24k gold vermeil pieces with the utmost care.

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How will I know that my order was accepted?
You will receive an email confirmation of your order, including order number and a total amount to be charged.

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Can jewelry be made longer?
Yes, Jewelry can be altered in length. If you need something altered, please email princessnez@gmail.com to arrange details. There will be additional charges for alterations. Please allow up to 4 additional weeks for delivery.

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How should I care for my jewelry?
It is natural for all metals to oxidize with exposure to air. To ensure that your jewelry stays bright for a longer time, please keep it in an air-tight bag. You may wish to keep the jewelry mounted on the cards on which they are delivered because some pieces may tangle easily due to the delicate chains and are best stored this way. In the case that your jewelry tarnishes, you can restore its shine by polishing with a polishing cloth. Please DO NOT use solvents, harsh chemicals, or sonicators. 24k gold vermeil is especially delicate. If you must polish any gold vermeil, please use only the outer, non-abrasive cloth to polish gold vermeil. Otherwise, use an old t-shirt or soft towel. Whenever possible, store your jewelry with gems in a dark place. Certain gems are known to undergo natural slight bleaching over time with exposure to light. The general rule of thumb for putting on jewelry is to always put it on absolutely last. Direct exposure to hair-styling products and the alcohol in perfume will often damage not only the metal, but the gems as well. By putting on your jewelry last when you get dressed also ensures that you will not damage or lose any jewelry on your favorite sweater, not to mention keep your favorite sweater from getting pulled or snagged!

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I bought a necklace from N.e.Z and it broke. Can I send it back for repair?
Yes, I will repair merchandise f.o.c for up to 3 months from the date of delivery. If you have a repair, please email princessnez@gmail.com to obtain a return authorization.

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I would like to purchase a gift for my sister. Can I have you send the gift directly to her with a gift receipt?
Yes, you can ship an order to an address that differs from your billing address. If the shpping address if different from the payment address, the order is shipped with a gift receipt only, which will not show prices. The purchaser will receive an order confirmation email with the order total. This email will serve as your receipt.

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Last Updated: 2 Feb 2007 00:12:29 PST home  |  about  |  terms  |  contact
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